BilaFundi ("we", "our", "us") is committed to protecting the privacy of users on our platform. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1.1 Information We Collect

We may collect the following information:

Full name, phone number, and email address

Location data (county, town)

Service provider details (business name, category, certifications)

Uploaded images, descriptions, and portfolio content

Device information (IP address, device type)

Communication data (messages, inquiries, reviews)

1.2 How We Use Your Information

We use collected data to:

Provide and improve the functionality of the platform

Connect clients with service providers

Verify user identity and maintain safety standards

Prevent fraud, scams, and abuse

Display listings, ads, and promotions

Provide customer support and resolve disputes

1.3 Information Sharing

We do not sell user data. We may share information with:

Law enforcement (when legally required)

Third-party tools essential for platform operation (email/SMS systems, analytics)

Payment processors (if integrated)

1.4 Data Security

We implement administrative and technical safeguards. However, no system is 100% secure.

1.5 Data Retention

We retain data for as long as your account is active or as required by law.

1.6 Your Rights

Users may request:

Account deletion

Correction of inaccurate data

Copy of stored data

2. User Agreement

This agreement outlines the responsibilities of all BilaFundi users.

2.1 User Responsibilities

All users agree to:

Use the platform lawfully

Provide truthful and accurate information

Avoid fraud, harassment, and illegal activity

Respect intellectual property rights

Engage directly with other users to negotiate terms

2.2 Marketplace Role

BilaFundi is not a contractor, employer, agent, or intermediary. All agreements between clients and service providers are independent.

2.3 Prohibited Activities

Posting misleading or stolen images

Impersonation

Scams or fraudulent activity

Using bots, scrapers, or spam tools

2.4 Account Actions

We may suspend or terminate accounts:

Based on violations

Upon repeated complaints

Due to fraudulent or harmful activity

3. Service Provider Code of Conduct

Service providers must follow standards that ensure professionalism and customer safety.

3.1 Professional Requirements

Providers must:

Upload accurate and original work images

Provide truthful service descriptions

Maintain professionalism in all communication

Only post services they are qualified to perform

Display valid licenses where required (e.g. NCA)

3.2 Prohibited Conduct

False advertising or exaggerated claims

Unapproved subcontracting

Charging hidden fees

Using deceptive before/after photos

Threatening or abusive behavior

3.3 Quality Expectations

Respond to inquiries promptly

Deliver work as agreed in direct communication with clients

Keep time commitments

Provide receipts or written agreements when requested

3.4 Account Removal

Providers may be removed for:

Repeated complaints

Fraud or misrepresentation

Posting stolen/stock images

4. Client Safety Guide

This guide helps clients safely interact with service providers.

4.1 Before Hiring

Review provider profile, reviews, and portfolio

Request ID, certifications, or references if needed

Agree on budget, materials, and timelines in writing

Avoid unrealistic pricing—it may indicate a scam

4.2 During the Engagement

Maintain clear communication

Track progress through photos or receipts

Use phased or milestone payments

4.3 When Making Payments

Use documented payment channels

Avoid paying full amounts upfront

Keep receipts or screenshots of transactions

4.4 Recognizing Scams

Common warning signs:

Provider refuses to share ID or location

Very low pricing

Pressure to pay immediately

Refusal to sign agreements

5. Cookie Policy

BilaFundi uses cookies and similar technologies to improve user experience.

5.1 Types of Cookies

Essential Cookies: For login, security, and platform functionality

Performance Cookies: For analytics and improving user experience

Preference Cookies: Save user settings (location, filters)

5.2 How We Use Cookies

Cookies help us:

Load pages faster

Save your preferences

Improve search and matching

Measure platform performance

5.3 Cookie Control

Users may disable cookies through browser settings, but some features may not work properly.

6. Legal Disclaimer

The following statements clarify BilaFundi’s legal obligations and limitations.

6.1 Marketplace Nature

BilaFundi is not responsible for:

Quality of services rendered

Payments made between clients and providers

Loss, damage, injury, or disputes arising from service engagements

Verification of all credentials provided by users

We only provide a platform to connect service providers with clients.

6.2 No Warranty

We do not guarantee:

Service outcomes

Availability of the platform at all times

Accuracy of user-submitted content

6.3 User Responsibility

Users engage with each other at their own risk. It is the responsibility of:

Clients to conduct due diligence

Providers to offer truthful and lawful services

6.4 Limitation of Liability

To the maximum extent allowed by law:

BilaFundi is not liable for financial loss BilaFundi is not liable for property damage or personal injury BilaFundi is not liable for misunderstandings or contract breaches between users