GET IN TOUCH
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hear from you.
Whether it's a question, a partnership idea, or a hello, we read every message and reply personally within one business day.
Send us a message
FIND THE RIGHT TEAM
Talk to the people who can actually help.
General Enquiries
Questions about how BilaFundi works, who it is for, or anything that does not fit below.
Provider & Client Support
Help with your account, listings, tender applications, messaging, or anything on the platform.
Partnerships & Enterprise
Enterprise plans, government programmes, bulk partnerships, or platform integrations.
Press & Media
Interview requests, press kits, speaking engagements, and editorial enquiries.
Legal & Compliance
Data requests, regulatory correspondence, contract queries, or anything requiring our legal team.
Security
Found a vulnerability? Report responsibly. We respond within 48h and do not pursue good-faith researchers.
BEFORE YOU WRITE
Common questions, answered.
You might find your answer here before you need to contact us.
Is BilaFundi free to join?
Yes. Creating a provider account and listing your services is completely free. Organisations can register for free as well. We offer optional paid plans for higher-volume procurement needs.
How long does provider verification take?
Most verifications are completed within one to two business days. We review your submitted documents and notify you by email once your verified badge is active.
I found a bug or error on the platform. How do I report it?
Please email info@bilafundi.com with a description of the issue and, if possible, a screenshot or recording. Security vulnerabilities should also go to that address.
Can BilaFundi help my government agency modernise procurement?
Yes, this is one of our core use cases. Government organisations can post open and restricted tenders, manage the full evaluation lifecycle, and maintain a legally defensible audit trail.
I am a provider based internationally. Can I join?
Absolutely. BilaFundi is a global platform. Providers from any country can register, create a profile, list services, and apply for tenders. You will be visible to clients worldwide.
How do I delete my account or request my data?
You can request account deletion or a data export at any time by emailing info@bilafundi.com. We will process your request within 30 days in accordance with our Privacy Policy.
Not sure which team to contact?
Just use the form above and select General Enquiry. We will route your message to the right person.
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